The ISO 9000 standard is related to quality management systems and designed to help organisations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to quality.
The standards are published by ISO, the International Organisation for Standardisation, and available through national standards bodies.
We've been independently certified to the ISO 9001 standard, which is one of the most widely used management tools in the world today.
Our Cleaning Quality Guarantee is an on-going partnership, based on the implementation of approved procedures that are constantly monitored, and reliant on responding quickly and effectively to our client's feedback.
We believe that quality should be inherent in all our operational processes. Our quality assurance policy is applied at all staff levels, to all procedures, and materials / equipment used in our cleaning service. Our quality policy is structured to not only raise the standard of cleaning initially, but to consistently maintain these standards throughout the contract.
We meet our clients' needs head on; evolving our operational processes and ability to deliver improved services in line with customer demands. We're also consistently looking at ways to improve our operational performance to bring cost savings to our customers.
We motivate and engage with our staff with internal processes and training programmes to ensure we retain the best people. This directly reflects on the professionalism our clients experience from our operatives and their work.
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