Client: Chailey Heritage Foundation
Service: Medical-Standard Deep Cleaning, Electrostatic Fogging & TR19 Kitchen Extraction Cleaning
Provider: The Cleaning Services Group Ltd
Partnership Duration: 1+ Year (Ongoing)

Background

In February 2025, Chailey Heritage Foundation partnered with The Cleaning Services Group Ltd to enhance hygiene standards across its residential accommodation through a specialist medical-standard deep cleaning programme. 

As one of the UK's leading charities supporting children and young people with complex disabilities, the Foundation provides a safe, caring, and highly specialised residential environment where exceptional cleanliness and infection prevention are essential. While the Foundation already maintained an excellent daily housekeeping programme, they sought an additional layer of specialist sanitisation to further protect residents, staff, and visitors.

Areas of Concern

Chailey Heritage Foundation required a specialist cleaning provider who could:

• Deliver medical-standard deep cleaning within occupied residential accommodation.

• Provide electrostatic fogging to achieve comprehensive surface sanitisation, including difficult-to-reach areas.

• Complement the Foundation's existing daily cleaning procedures without disrupting them.

• Work sensitively within a residential care environment while minimising disruption to residents and staff.

• Maintain consistently high hygiene standards to support infection prevention and resident wellbeing.

Although their internal cleaning procedures were already highly effective, they wanted a specialist contractor capable of providing an additional level of protection through advanced cleaning and sanitisation techniques.

The Solution

The Cleaning Services Group implemented a tailored specialist cleaning programme designed around the Foundation's operational requirements.

• Medical-Standard Deep Cleaning: Comprehensive deep cleaning of residential accommodation to support enhanced hygiene standards.

• Electrostatic Fogging: Advanced electrostatic fogging technology used to sanitise all surfaces, including areas that are difficult to access using conventional cleaning methods.

• Specialist Infection Prevention: Additional sanitisation procedures introduced to complement the Foundation's existing housekeeping programme.

• Flexible Service Delivery: Cleaning schedules carefully planned around residents and care teams to minimise disruption.

• Collaborative Approach: Close coordination with the Foundation's Estates and operational teams to ensure every visit met site-specific requirements.

Implementation

Following an initial assessment of the residential accommodation, a structured deep cleaning programme was developed to integrate seamlessly with the Foundation's existing cleaning regime.

Each visit was carefully planned in collaboration with the Chailey Heritage Foundation team to ensure work could be completed efficiently while maintaining a safe and comfortable environment for residents.

Following the success of the initial project, the partnership expanded to include:

• Planned TR19-compliant kitchen extraction system cleaning.

• Ongoing medical-standard sanitisation services across residential accommodation.

• Regular specialist cleaning designed to complement the Foundation's daily housekeeping programme.

Results

1. Enhanced Hygiene & Infection Prevention

Medical-standard deep cleaning and specialist sanitisation have provided an additional layer of protection for residents, staff, and visitors.

2. Complete Surface Sanitisation

Electrostatic fogging technology enables comprehensive sanitisation, including difficult-to-reach surfaces throughout the accommodation.

3. Ongoing TR19 Compliance

Regular kitchen extraction cleaning supports continued compliance with TR19 industry standards while helping reduce fire risk.

4. Minimal Operational Disruption

Specialist cleaning programmes are delivered around the Foundation's operational needs, ensuring minimal disruption to residents and care staff.

5. Long-Term Partnership

The success of the initial project has developed into an ongoing partnership, with The Cleaning Services Group continuing to support the Foundation through specialist cleaning and planned maintenance services.

Client Impact

By combining specialist deep cleaning, electrostatic fogging, and ongoing TR19 kitchen extraction cleaning with the Foundation's existing housekeeping programme, The Cleaning Services Group has helped strengthen hygiene standards while supporting the health, safety, and wellbeing of vulnerable residents.

The partnership enables Chailey Heritage Foundation to continue providing exceptional care, knowing its residential environments benefit from additional specialist cleaning and infection prevention measures delivered by experienced professionals.

Conclusion

This ongoing partnership demonstrates how specialist cleaning services can complement existing housekeeping programmes to deliver even higher standards of hygiene within sensitive care environments.

Through medical-standard deep cleaning, advanced electrostatic fogging technology, and proactive planned maintenance, The Cleaning Services Group continues to support Chailey Heritage Foundation in maintaining safe, hygienic, and compliant residential accommodation for the young people and families they serve.

Client Testimonial

"Very pleased with CSG for the thorough deep clean of one our residences at short notice; great team, great result."

David Lewis
Head of Estates
Chailey Heritage Foundation

FAQ Section

Why is specialist deep cleaning important in residential care environments?

Specialist deep cleaning helps reduce the presence of harmful bacteria and viruses, providing an additional layer of protection alongside routine daily cleaning. It is particularly valuable in environments supporting vulnerable individuals.

What is electrostatic fogging?

Electrostatic fogging is an advanced sanitisation method that applies an electrically charged disinfectant to surfaces. The charged particles wrap around objects and reach difficult-to-access areas, providing more comprehensive coverage than traditional spraying methods.

Can specialist deep cleaning be carried out without disrupting residents?

Yes. Professional cleaning programmes are carefully planned around residents' routines and operational requirements to minimise disruption while maintaining the highest hygiene standards.

Why is TR19 kitchen extraction cleaning important in care facilities?

TR19-compliant kitchen extraction cleaning removes grease build-up from extraction systems, helping reduce fire risk, improve system efficiency, and support compliance with UK fire safety and insurance requirements.

How does specialist sanitisation complement daily cleaning?

Daily cleaning removes visible dirt and maintains cleanliness, while specialist sanitisation targets bacteria, viruses, and other contaminants that may remain on surfaces. Together, they provide a more comprehensive infection prevention strategy.