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Rapid Response of The Cleaning Services Group Sets Us Apart

How our organisation can move into operation quickly and positively

Case Study;

Rapid Response

This study centres around, the Client, FTI Consulting(Corporate Financing and Restructuring Section), FTI Consulting are a BusinessAdvisory Company operating globally. In this scenario they have been appointed as the Administrators for a UK wide Data Centre provider.

The Problem

The company in Administration had a number of centres,offices and warehouses around the UK which were originally being cleaned by oneNational Company. This Cleaning Company had withdrawn their cleaners immediately the company went into administration, as did the waste services provider. FTI made numerous attempts to contact these companies with a view tothem picking up the cleaning again in all these centres, but this time under contract to FTI. However these companies failed to respond mainly because of administrative inertia and consequently FTI contacted ourselves on a Thursday afternoon.

The Solution

The Cleaning Services Group contacted its representatives ineach of the areas and asked them to visit the sites as soon as possible to getan estimate back to us. By 10.30 on Friday morning all sites had been visitedand reported back to us as to cleaning hours required.

By 3pm on Friday we had worked out a cleaning programme for each site and a unique reducing cost per clean over time as we had no idea whether the cleaning would occur over one week or three months. This proposal was sent over to the Administrators Friday afternoon.

9.0am Monday morning a reply came back from FTI authorising the cleaning of the various sites at the costs proposed, with all the cleaning at all the sites due to start on the Wednesday. By that Monday afternoon allthe cleaners were in place to start on the Wednesday.

All the sites were subject to an extended deep clean on theWednesday as they had been neglected for some little time and then cleaning commenced as normal on the Friday.

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